What This FAQ Section Covers
This page is here to cut through the confusion on the questions we hear most often from our account holders across the Philippines — from Bacolod to Manila and everywhere in between. We have organized answers around the four areas that matter most: funding your account through GCash, Maya, or InstaPay; withdrawing your balance back to your e-wallet; account setup and identity
verification; and how the lobby behaves on your mobile browser or app. Each answer is written to reflect how the platform actually works, not a copy-paste of generic policy text. If you are setting up your account for the first time or you hit a snag during a cashout, the sections below will walk you through the exact steps. Where a question
falls outside what we can answer here — say, a dispute over a specific game round or a flagged transaction — the support paths at the bottom of this page connect you directly to the team who can dig into your account.
- GCash
- Maya
- InstaPay